Refund policy
We have a 14-day returns policy.
In order to be eligible for a refund or exchange, you will need to return the product within 14 days of delivery. The product has to be shipped back to the return address in the same packaging with the product being in the same condition it was received in. You’ll also need the receipt or proof of purchase
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a trackable proof of postage receipt when sending your item back to us. We are not able to reimburse the cost of postage paid to send the goods back to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that picture and video evidence is essential for any defective issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that picture and video evidence is essential for any defective issues.
If your product was damaged during transit, you will need to contact us and we will assess the situation. All products are shipped in protective packaging to ensure the customer receives the product as displayed on the website.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We do not offer refund on promotional, reduced or discounted items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items sent back to us without first requesting a return will not be accepted. To request a refund/exchange or for more information, please email us at info@block-r.com.